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FREQUENTLY ASKED QUESTIONS


Location

Are you on the beach?
Yes, Hotel Capitán Suizo is located directly on the beach. 

Are you close to Tamarindo downtown?
Yes, we are located 1 km outside of town, about a 10 minute walk on the beach.

What are the GPS coordinates of the Hotel?
The GPS coordinates to locate the hotel are:
Latitude; 10ª 17` 36.7” N
Longitude; 85ª 50` 52.84” W 

Where is the closest airport? How far away?
The closest international airport is located in Liberia, about a 50-minute drive away.
There is a domestic airport in Tamarindo, about 10 minutes from the hotel.

How long does it takes to get to Capitán Suizo from San José?
It takes 4 ½ hours by car or 45 minutes by air from San José to get to Capitán Suizo

How can we get to the hotel from the Liberia International Airport?
Please visit the following link: http://www.hotelcapitansuizo.com/index.php/en/location-2

Services and Facilities

What kind of bedding do your rooms offer?
Each unit has a European king size bed (180cms x 200cms) and a double queen size sofa bed.
The Beachfront Garden Rooms only have a European king size bed (180cms x 200cms).
The 4 bedroom Suite has a king size bed in one bedroom, 2 single beds in two bedrooms and a queen size bed in another bedroom.
We offer high quality mattresses with pillow top, tropical duvets and for your convenience we have two pillows, of different size and firmness, supplied per person.
All our bed linens are made of 100% cotton. 

Does the hotel have the accessibility conditions for people in wheelchairs?
Yes, We have an Oceanfront Suite room with all the necessary conditions and the space requirements for the comfort and enjoyment of people who require a wheelchair. This unit has a king size bed, a sofa bed, private bath, wireless internet access, telephone, small refrigerator, safe and coffee maker.

Some accesses of public areas in the hotel have steps, however, except for the reception, all areas can be accessed by a series of trails and ramps of non-slip concrete. There is an exclusive parking near the suite and it is a pleasure for us to provide a personalized check-in upon request. Please inform us regarding special needs during your reservation to ensure that we provide the right room and service for the comfort and enjoyment during your vacation.

Do you offer hair dryers in the rooms?
Yes, all rooms are equipped with hair dryers.

Do you offer laundry service?
Yes, we offer laundry service.

Do you have WIFI for guests and is there a cost for that service if you offer it?
We offer WiFi in all the hotel rooms with no extra charge for our guests. 

Do we need an adapter for the outlets or are they the same as the USA and Europe? What is the voltage?
Costa Rica uses 110 V outlets; besides that we offer one outlet of 220 V in the bathroom.

Do you exchange dollars or other currencies at the hotel?
Yes, we exchange US dollars, Euros and Swiss Francs to Colones which is the Costa Rican currency for our hotel guests.

Do you offer complementary Transportation from Liberia Airport?
No. The hotel does not have vehicles to offer complementary transportation, but we can help arranging transportation with local tour operators who offer such services.

Does your restaurant offer vegetarian and gluten free options on your menu?
Yes, there are vegetarian and gluten free options on the menu, but if you are staying a while and plan to eat often in our restaurant we would advise you to contact us and our chef can pre-plan a wider selection of vegetarian and/or gluten free menu for you. 

Do you offer a Spa service?
Yeswe do. At Aromas del Mar Spa, guests will really relax in the hands of our experts. Besides the Spa, massages on the beach are also offered to those who would like to enjoy the treatment while listening to the gentle murmur of the waves. 

Do shops and restaurants accept dollars or only colones?
All of the places in town accept dollars, some small shops only take small denominations and maximum $50 dollar bills. Most of them accept credit cards.

Activities and Tours 

Is it safe to swim in the beach in front of the hotel?
Yes! The hotel is located on the best and safest swimming area of Tamarindo beach. It is flat as opposed to the other beaches which give you a sense of walking into a hole. During low tide, waves are very small which lets any age enjoy swimming and at high tide waves are bigger and allow you to enjoy surfing, boogie boarding and swimming as well.

Can you surf right in front of the hotel?
Yes! We have a surf instructor on site. Right in front of the hotel is perfect for beginners or intermediate level surfers (depending on the swell). For advanced surfers, the river mouth is a perfect place to surf.

What is the color of the sand?
The sand is light gray.

Do you have a tour desk?
Yes, we do. The concierge will be able to arrange a wide variety of tours and activities to help you make your stay as fun, adventurous or soothing as you wish.

Can you go horseback riding on the beach?
The hotel doesn´t offer, neither recommends horseback riding on the beach because it is not legal in Tamarindo (even though some people take the risk). We want the beach to remain clean and safe for all our visitors.

What type of clothes should we pack? Are restaurants casual?
You should pack light clothes; the temperature can get very warm. The hotel´s dress code is informal. Casual clothes will be perfect for any restaurant in town. 

Can we see wildlife in the area?
You can see wildlife within the hotel premises! The hotel is set beneath native trees and nestled between rich, organically maintained gardens which home and attract a wide variety of wildlife. Birds, howler monkeys, squirrels, gray and green iguanas, geckos, armadillos, skunks, collared anteaters and raccoons are some of the animals that can be seen almost daily throughout the hotel’s garden. Biologically natural paths and corridors have been kept connected with the outside forest areas to provide wildlife the possibility to continue to travel around in a safe way in order to find habitat and food inside as well as outside the gardens.

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