FREQUENTLY ASKED QUESTIONS
Location
Are you on the beach?
Yes, Hotel Capitán Suizo is located directly on the beach.
Are you close to Tamarindo downtown?
Yes, we are located 1 km outside of town, about a 10-minute walk on the beach.
What are the GPS coordinates of the Hotel?
The GPS coordinates to locate the hotel are:
Latitude; 10ª 17` 36.7” N
Longitude; 85ª 50` 52.84” W
Where is the closest airport? How far away?
The closest international airport is located in Liberia, about a 60-minute drive away.
There is a domestic airport in Tamarindo, about 15 minutes from the hotel.
How long does it take to get to Capitán Suizo from San José?
It takes 4 ½ hours by car or 45 minutes by air from San José to get to Capitán Suizo
How can we get to the hotel from the Liberia International Airport?
Please visit the following link: shorturl.at/pxK58
SERVICES AND FACILITIES
What kind of bedding do your rooms offer?
Each unit has a European king size bed (180cms x 200cms) and a double queen size sofa bed (150cms x 200cms).
The Beachfront Garden Rooms only have a European king size bed (180cms x 200cms).
The 4-bedroom Suite has a king size bed in one bedroom, 2 single beds in two bedrooms and a queen size bed in another bedroom.
We offer high quality mattresses with pillow top, tropical duvets and for your convenience we have two pillows, of different size and firmness, supplied per person.
All our bed linens are made of 100% cotton.
Does the hotel have wheelchair accessibility?
Yes, we have an Oceanfront Suite with all the necessary conditions and the space requirements for the comfort and enjoyment of people who require a wheelchair. This unit has a king size bed, a sofa bed, private bath, wireless internet access, telephone, small refrigerator, safe deposit box and coffee maker.
Some access to public areas in the hotel have steps, however, except for the reception, all areas can be accessed by a series of trails and ramps of non-slip concrete. There is an exclusive parking area near the suite and it is a pleasure for us to provide a personalized check-in upon request. Please inform us regarding any special needs during your reservation to ensure that we provide the right room and service for comfort and enjoyment during your vacation.
Do you offer hair dryers in the rooms?
Yes, all rooms are equipped with hair dryers.
Do you offer laundry service?
Yes, we offer laundry service.
Do you have WIFI for guests and is there a cost for that service if you offer it?
We offer WiFi in all the hotel rooms with no extra charge for our guests.
Do we need an adapter for the outlets or are they the same as the USA and Europe? What is the voltage?
Costa Rica uses 110 V outlets; besides that, we offer one outlet of 220 V for European appliances in each room.
Do you exchange dollars or other currencies at the hotel?
Yes, we exchange US dollars, Euros and Swiss Francs to Colones which is the Costa Rican currency for our hotel guests.
Do you offer complementary Transportation from Liberia Airport?
No. The hotel does not have vehicles to offer complementary transportation, but we can help arranging transportation with local tour operators who offer such services.
Does your restaurant offer vegetarian and gluten free options on your menu?
Yes, there are vegetarian and gluten free options on the menu, but if you are staying a while and plan to eat often in our restaurant we would advise you to contact us and our chef can pre-plan a wider selection of vegetarian and/or gluten free menus for you.
Do you offer half board alternatives?
Yes, we offer half board.
Do you offer a Spa service?
Yes, we do. At Aromas del Mar Spa, guests will really relax in the hands of our experts. Besides the Spa, massages on the beach are also offered to those who would like to enjoy the treatment while listening to the gentle murmur of the waves.
Do shops and restaurants accept US dollars or only colones?
All of the places in town accept dollars, some small shops only take small denominations and maximum $50 dollar bills. Most of them accept credit cards.
ACTIVITIES AND TOURS
Is it safe to swim in the ocean in front of the hotel?
Yes! Tamarindo in general is known as one of the safest beaches in the country, the currents are gentle and the beach is flat with almost no inclination. In addition, the hotel is located at the end of the bay where the waves are the calmest which is why the beach at our end is also ideal for beginner surfers. During low tide, the waves are very small which makes swimming enjoyable for everyone. During high tide, the water level rises and therefore waves become bigger and ideal for surfing or boogie boarding.
Can you surf right in front of the hotel?
Yes! We have a surf instructor on site. Right in front of the hotel is perfect for beginners or intermediate level surfers (depending on the swell). For advanced surfers, the river mouth is a perfect place to surf.
What is the color of the sand?
The sand is light gray.
Do you have a tour desk?
Yes, we do. The concierge will be able to arrange a wide variety of tours and activities to help you make your stay as fun, adventurous or soothing as you wish.
Can you go horseback riding on the beach?
The hotel doesn´t offer, neither recommends, horseback riding on the beach because it is not legal in Tamarindo (even though some people take the risk). We want the beach to remain clean and safe for all our visitors.
What type of clothes should we pack? Are restaurants casual?
You should pack light clothes; the temperature can get very warm. The hotel´s dress code is informal. Casual clothes will be perfect for any restaurant in town.
Can we see wildlife in the area?
You can see wildlife within the hotel premises! The hotel is set beneath native trees and nestled between rich, organically maintained gardens which home and attract a wide variety of wildlife. Birds, howler monkeys, squirrels, gray and green iguanas, geckos, skunks, and raccoons are some of the animals that can be seen almost daily throughout the hotel’s garden. With some luck you can also see nocturnal wildlife such us armadillos, collared anteaters, porcupines and opposums. Biologically natural paths and corridors have been kept connected with the outside vegetation to provide wildlife the possibility to continue traveling around in a safe way in order to find habitat and food inside as well as outside the gardens.